Payment Policy

Effective Date: January 6, 2025

At Clymavel, we aim to make your shopping experience as smooth and transparent as possible. Our payment policy outlines all the necessary details regarding the methods of payment accepted, payment processing, and security measures. By shopping with us, you agree to our payment terms as outlined in this policy.

1. Accepted Payment Methods

We offer multiple payment methods to provide convenience and flexibility for our customers. At Clymavel, we accept the following payment methods:

  • Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
  • Debit Cards: We accept debit cards linked to Visa or MasterCard networks.
  • PayPal: We also accept payments through PayPal, a widely recognized and secure online payment platform.
  • Bank Transfers: We accept payments via direct bank transfers. Please note that orders paid via bank transfer will be processed once payment is confirmed.
  • Gift Cards: If you have received a Clymavel gift card, you may use it as a payment method for your purchases.

2. Payment Security

At Clymavel, we take the security of our customers’ personal information very seriously. Our website utilizes SSL encryption (Secure Socket Layer) technology to ensure that your personal and payment details are kept confidential. This means that any information you enter, including credit card details, is securely transmitted to our payment processors. We also partner with secure payment gateways like PayPal and Stripe to handle your transactions safely and efficiently.

Furthermore, we comply with industry standards for Payment Card Industry Data Security Standard (PCI-DSS) to ensure that all payment processes meet the highest security protocols.

3. Order Confirmation

Once your order has been successfully processed, you will receive an order confirmation email. This email will include a summary of your order, payment details, and estimated shipping dates. Please review your order carefully. If you notice any discrepancies, please contact us immediately at info@clymavel.com to resolve the issue before shipment.

4. Currency

All transactions on our website are processed in USD (United States Dollars). If you are purchasing from outside the United States, please be aware that your payment provider may apply additional foreign transaction fees or currency conversion charges. These fees are not controlled by Clymavel and are the responsibility of the customer.

5. Taxes

Sales tax will be applied to your order based on your shipping address, as required by local laws. The applicable tax rate will be calculated during checkout, and you will be informed of the final tax amount before completing the payment. Tax rates may vary depending on your location.

6. Payment Authorization

By placing an order with us, you authorize us to charge the provided payment method for the full amount of your purchase, including applicable taxes, shipping, and any other fees. If your payment is declined or authorization is not successful, we will notify you promptly so that you can update your payment details. Orders with failed payments will be held until successful authorization is received.

7. Payment Processing Times

For most payment methods, the processing time is instant. However, in the case of bank transfers, payments may take longer to process. If you choose to pay using a bank transfer, please note that your order will be processed once the payment is successfully received.

8. Refunds and Cancellations

In the event that you need to cancel your order or request a refund, please refer to our Return & Refund Policy. We offer a 30-day return period for most items, and refunds will be processed to the original payment method. If your order has already been shipped, please refer to our Shipment Policy for return instructions.

Contact Us: For any inquiries or concerns about payments, please contact us at: