Sales Policy


Effective Date: March 11, 2025

At Clymavel, we are committed to providing our customers with high-quality products and exceptional service. Our Sales Policy outlines the terms and conditions that apply to the purchase of items from our website. Please review this policy to understand your rights and responsibilities when purchasing from Clymavel.

1. Product Availability

We strive to ensure that all products listed on our website are in stock and available for purchase. However, if an item is unavailable or out of stock, we will notify you as soon as possible. In such cases, we may offer alternatives or suggest other products that may interest you. If the item is no longer available, we will issue a full refund to your original payment method.

2. Pricing and Payments

  • Pricing: All prices displayed on our website are in U.S. Dollars (USD). We reserve the right to change prices at any time without prior notice. Any price changes will not affect orders that have already been processed.
  • Payment Methods: We accept various payment methods, including:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment methods as may be listed at checkout
  • Payment Processing: Payments are processed immediately upon order submission. If your payment is declined, your order will not be processed, and you will be notified. Please ensure that your payment details are accurate to avoid any issues with your order.

3. Order Confirmation

Once you place an order with Clymavel, you will receive an order confirmation email. This email will contain details of your order, including the items purchased, order number, and shipping address. Please review the confirmation to ensure the information is correct. If there are any issues with your order, please contact us immediately.

4. Sales Tax

Sales tax will be applied to all orders shipped within states that require it. The applicable tax rate will be calculated during the checkout process based on the shipping address and applicable tax laws in your state.

5. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited services. Shipping costs are calculated during checkout based on your location and chosen shipping method.
  • Order Processing Time: Orders are processed and shipped within 1-2 business days. Please note that shipping times may vary depending on your location, weather conditions, and other factors.
  • International Shipping: We offer international shipping. Shipping fees and delivery times for international orders may vary depending on the destination country. Customs duties, taxes, and fees may apply and are the responsibility of the customer.

6. Order Cancellations

You may cancel your order at any time before it has been processed or shipped. If you wish to cancel an order, please contact us immediately at info@clymavel.com. Once an order has been processed and shipped, we are unable to cancel it. However, you can initiate a return once you receive your order.

7. Discounts and Promotions

We occasionally offer promotional discounts and sales on our products. These offers will be clearly stated on our website or in promotional materials. Please note that discounts and promotions are subject to specific terms and conditions, which will be outlined at the time of the promotion. Discounts cannot be applied retroactively to previous orders.

8. Customer Responsibilities

When placing an order, it is your responsibility to ensure that the shipping address and contact details you provide are accurate. Clymavel is not responsible for delays or misdeliveries caused by incorrect or incomplete address information. If you realize that you have entered the wrong address, please contact us as soon as possible so we can update your order before it ships.

9. Returns and Refunds

If you are not satisfied with your purchase, we offer a 30-day return policy. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please refer to our Refund and Returns Policy for full details on how to initiate a return and receive a refund.

10. Customer Service

If you have any questions about our products, services, or your order, our customer service team is here to assist you. You can contact us at:

11. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our terms and conditions.

Thank you for choosing Clymavel. We are committed to providing you with a positive shopping experience and high-quality products that your family will love.