Sales Policy 

Effective Date: January 6, 2025

At Clymavel, we strive to provide a seamless and enjoyable shopping experience for our customers. This Sales Policy governs the purchase of products on our website, Clymavel.com. By making a purchase, you agree to comply with the terms and conditions outlined in this policy.

1. Product Availability

We make every effort to ensure that the products available on Clymavel.com are in stock and ready for shipment. However, we cannot guarantee that all items will be available at the time of purchase. In the event that an item is out of stock or unavailable, you will be notified immediately, and we may offer you the option of:

  • Substituting the item for a similar product.
  • Waiting for the item to come back in stock.
  • Canceling the order for a full refund.

2. Pricing and Payment

a. Pricing:
The prices of products listed on Clymavel.com are in U.S. Dollars and may include taxes depending on your location. All prices are subject to change without prior notice. We strive to ensure that all pricing information is accurate; however, errors may occur. If we discover a pricing error after your order is placed, we will notify you as soon as possible and offer you the option to confirm the correct price or cancel the order for a full refund.

b. Payment Methods:
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment platforms. When you make a purchase, your payment will be processed immediately upon order confirmation.

c. Billing Information:
You agree to provide accurate and complete billing information. If we are unable to verify the provided information, we reserve the right to cancel or suspend your order until the issue is resolved.

3. Order Confirmation

Once you place an order on Clymavel.com, you will receive an order confirmation email with your order details. This email serves as an acknowledgment that we have received your order, but it does not constitute an acceptance of the order. We reserve the right to accept or reject your order for any reason, including pricing errors, product unavailability, or issues with payment verification.

4. Order Processing and Shipment

a. Processing Time:
Orders are typically processed within 1-3 business days from the date of purchase. You will receive a notification once your order has been shipped, including tracking information for your convenience.

b. Shipping Charges:
Shipping costs are calculated during checkout based on your location and the size of your order. We offer various shipping methods, including standard and expedited shipping. Please note that shipping costs are non-refundable unless the item is defective or incorrect.

c. Delivery Time:
Delivery times depend on your location, shipping method chosen, and any unforeseen circumstances. While we strive to ship your order as quickly as possible, delays can occur, especially during peak shopping seasons.

5. Sales Tax

Clymavel collects sales tax for orders shipped to states where sales tax is applicable. The amount of sales tax is calculated based on the total purchase price, including shipping charges, and is added to your order total during checkout. If you believe that we have charged sales tax in error, please contact our customer service team for assistance.

6. Promotions and Discounts

a. Discount Codes:
If you use a discount code or promotional offer, the discount will be applied at checkout. Promotions and discounts cannot be combined unless specifically stated. We reserve the right to cancel or change promotional offers at any time.

b. Clearance and Sale Items:
Items sold during clearance or special sales are non-refundable, unless the product is defective or damaged upon arrival.

7. Customer Responsibilities

As a customer, you are responsible for providing accurate information during the checkout process, including your shipping address and payment details. If there are any issues with your order, such as incorrect address details or payment failures, we will contact you to resolve the issue.

8. Canceling an Order

If you wish to cancel an order, please contact us as soon as possible. Once your order has been processed and shipped, it cannot be canceled. However, you can return the product after receiving it in accordance with our Refund and Returns Policy.

9. Warranty and Product Issues

We offer a manufacturer’s warranty on all our products. If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. For non-defective items, you may return them as per our Refund and Returns Policy.

10. Changes to Sales Policy

We reserve the right to update and modify this Sales Policy at any time. All updates will be posted on this page, and the “Effective Date” will be updated accordingly. Please check this page periodically to ensure you are aware of any changes.

11. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us: