Refund and Return Policy 

Effective Date: January 6, 2025

Thank you for shopping with Clymavel! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our comprehensive Refund and Returns Policy below.

1. Return Eligibility

You may return most new, unopened items within 30 days of receipt for a full refund or exchange. The following conditions apply:

  • Product Condition: The item must be in its original condition and packaging, with all tags, accessories, and documentation intact.
  • Non-Returnable Items: Some items, such as personalized products, sale items, or gift cards, are not eligible for returns. Please check the product description for specific return information.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@clymavel.com or by phone at (307) 621-0431. Please include your order number and the reason for the return.
  2. Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the item back to us.
  3. Packaging: Pack the item securely in the original packaging or a similar box to ensure it is protected during transit.
  4. Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If everything is in order, we will process your refund within 5-7 business days.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. If you used a credit card or PayPal, the refund will be processed to the same account.
  • Partial Refunds: If the product is returned in used or damaged condition, a partial refund may be issued based on the item’s condition.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, you can follow the return process and place a new order. Once we receive your returned item, we will process the refund for the original order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@clymavel.com or by phone at (307) 621-0431. We will arrange for a replacement or full refund at no extra cost to you. Please provide photos of the damaged product, as this will help us expedite the process.

6. Non-Returnable Items

Some items are non-returnable, including:

  • Personalized Items: Any products that have been customized or personalized.
  • Sale or Clearance Items: Products purchased during promotions or clearance sales may not be eligible for returns.
  • Gift Cards: Gift cards cannot be returned or refunded.

Please read product descriptions carefully to understand return eligibility before purchasing.

7. Exchanges and Store Credit

If you prefer store credit instead of a refund, we are happy to issue a store credit voucher for the amount of the returned item. The voucher will be valid for use on any future purchase at Clymavel.

8. Shipping Costs

Shipping costs are non-refundable, except in cases where you receive a defective or incorrect item. If a return is approved, the customer is responsible for return shipping fees. We recommend using a trackable shipping service to ensure your return arrives safely.

9. Policy Changes

We reserve the right to update and modify this Refund and Returns Policy. When significant changes are made, we will notify you via email or a notice on our website. The most current version of the policy will always be available on this page.

10. Contact Us

If you have any questions regarding our refund and returns policy, please feel free to contact us: